rajamuda Platform Privacy Notice

This page describes what we collect when you use rajamuda and how we keep that data protected. We at rajamuda process personal information to verify your identity, process your deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet), and deliver our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), and sportsbook markets (Liga 1, Piala AFF, badminton, MotoGP).

We collect minimal personal data: your email, phone number, and optional identity documents (for withdrawal verification). We do not sell your data to third parties. Our servers may sit outside your jurisdiction, but we apply standard data-protection practices to all information you provide. This notice covers our data collection, use, storage, and your rights regarding your information.

If you have questions about how we handle your data, contact our support team during business hours across major Indonesian cities including Jakarta, Surabaya, Bandung, Medan, and Semarang.

What Data We Collect on rajamuda

We at rajamuda collect the following information when you create an account: email address, phone number (for verification via one-time code), and password. These are mandatory for account creation and access to our platform. We also collect your IP address and device information to detect unauthorized access and prevent fraud.

When you initiate a withdrawal, we may request identity verification documents such as your national ID or passport. We collect and store copies of these documents only to comply with anti-money-laundering regulations and prevent fraudulent withdrawals. We do not retain these documents longer than necessary for verification purposes—typically 30-90 days after withdrawal approval.

We collect gameplay data: which games you play (slots, live-dealer tables, sportsbook markets), session timestamps, and outcomes. This information helps us understand platform usage patterns and detect unusual account behaviour. We also log all deposits and withdrawals to maintain accurate balance records and prevent unauthorized transactions.

How We Use Your Data

We at rajamuda use your email and phone number to verify your identity, send account notifications, and facilitate password recovery. We use your gameplay data to credit your account balance, process withdrawals, and generate your account history. We analyze aggregate (non-personal) gameplay patterns to improve our slot offerings, live-dealer features, and sportsbook markets.

Your payment information is processed by third-party payment providers (your bank or e-wallet operator). We do not store your full card or account numbers; our payment processors handle that data according to their own privacy policies. We retain deposit and withdrawal records to fulfill anti-money-laundering obligations and dispute-resolution requests.

We may contact you during business hours if we detect suspicious account activity or require additional verification. We do not use your data for marketing purposes beyond account notifications and promotional offers directly related to rajamuda services.

Third-Party Data Processors

Our infrastructure relies on external partners. Our servers are hosted by cloud providers; your data may be stored in data centres outside your jurisdiction. We ensure these providers maintain standard security practices, though we cannot guarantee that your information will never be accessed by foreign governments or authorities under their local laws.

We use payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to handle your deposits and withdrawals. These third parties access your payment information but do not have access to your rajamuda account credentials or gameplay data. We recommend reviewing their privacy policies if you have concerns about payment processing.

• Cloud hosting providers store our server infrastructure and backups
• Payment processors handle all financial transactions
• Email and SMS providers deliver verification codes and account notifications
• Analytics platforms measure aggregate platform usage (non-personal data only)

Your Rights Regarding Your Data on rajamuda

You have the right to request a copy of all personal data we hold about you. You may request correction of inaccurate information (e.g., if your email address is wrong). You may request deletion of your account and associated data, though we may retain transaction records for anti-money-laundering compliance.

You may opt out of promotional notifications by adjusting your account settings. However, we will continue to send critical account notifications (security alerts, withdrawal confirmations) regardless of your preferences.

To exercise any of these rights, contact our support team during business hours. Requests are processed within 10-15 business days, subject to our verification procedures and any legal obligations we must meet (such as retaining withdrawal records for regulatory audit).

Cookies and Tracking Technologies

We at rajamuda use cookies to maintain your login session, remember your preferences, and detect fraudulent access attempts. These are session cookies (deleted when you log out) and persistent cookies (stored for up to one year). We do not use cookies for advertising or behavioural tracking beyond what is necessary to operate our platform securely.

Your browser allows you to disable cookies, but doing so may prevent you from logging into rajamuda or accessing certain features. We do not respond to "Do Not Track" signals because we are not engaged in third-party advertising networks.

How Long We Keep Your Data

We retain your account information (email, phone, password hash) for as long as your account remains active, plus an additional five years for anti-money-laundering compliance. Gameplay records and transaction history are retained indefinitely to support dispute resolution and regulatory audits. Identity documents (national ID copies) are deleted 90 days after withdrawal verification unless we must retain them for compliance purposes.

If you delete your account, we remove your email and phone number from active use but retain transaction records and gameplay history under our legal obligations. Backup copies may persist for up to six months due to our disaster-recovery procedures.

Summary: Your Privacy on rajamuda

We at rajamuda collect minimal personal data: email, phone number, and optional identity documents for withdrawal verification. We use this data solely to operate our platform, process deposits and withdrawals, and comply with anti-money-laundering regulations. We do not sell your data or use it for marketing beyond account-related notifications.

Your information is processed by third-party providers (payment processors, cloud hosts, email services). While we enforce standard security practices, our servers may be located outside your jurisdiction. You retain the right to request, correct, or delete your personal data, subject to our legal retention obligations.

We maintain security measures to prevent unauthorized access. However, no system is completely secure; use a strong password and enable two-factor verification when available. If you suspect unauthorized access to your rajamuda account, contact support immediately.